Posted by Eric Starkman
How Julie Roehm Should Exact Revenge Against Wal-Mart
I know what it feels like to be wronged in the workplace and have images of legal retribution raging in your head. The incident happened many years ago, but my level-headed lawyer convinced me that "living well is the best revenge."
So I have more than just a passing interest in the plight of Julie Roehm, the advertising executive who Wal-Mart fired for allegedly violating the company’s ethics rules. Roehm, too, feels she was wronged. But her preferred mode of revenge is the biblical kind, albeit with a twist: an eye for an eye, and a smear for a smear. Roehm isn't just suing Wal-Mart for fraud and breach of contract -- she also has accused the company’s biggest honchos, including CEO H. Lee Scott, of ethical conflicts. Underscoring her determination, Roehm has retained Michael “The flack when you are under attack” Sitrick. Pitting Sitrick against Wal-Mart’s army of PR pros is the equivalent of hiring Robocop to take on The Three Stooges.
Given her nemesis, I instinctively want to side with Roehm. Wal-Mart is a company without a soul: It pays paltry wages and offers crummy health benefits, leaving a disproportionate percentage of its workers dependent on some form of government financial assistance. It takes great delight shaking down vendors ("Don't ever feel sorry for a vendor" goes the company saying). It gets huge tax breaks and incentives to build its stores and then shutters them to build a bigger one down the road. Its sleazy PR tactics include the "Wal-Marting Across America" blog, supposedly penned by a couple of customer enthusiasts who turned out to have been bought and paid for by the company. (Yeah, I know the scam was Edelman's handiwork, but Wal-Mart’s PR people likely were in on the deception). I’m not inclined to believe anything Wal-Mart says, particularly if it involves a fired employee.
Yet as much as I want to believe in Roehm, a careful reading of her public comments and her court filings requires a dishonest leap of faith. Wal-Mart is quite explicit about prohibiting employees from accepting as much as a cup of instant coffee from vendors and potential vendors; this is an admirable and necessary policy for a company that actively does business in developing countries where bribery and corruption are rampant. So what was Roehm doing dining at New York's trendy and expensive Nobu restaurant as the guest of the advertising agency she would eventually endorse (much less sitting on the lap of one of the ad execs)?
Roehm admits to the Nobu dinner -- “Yes, Nobu! God, we went to Nobu!” – but insists she expected the advertising agency to bill her for the dinner. I’m troubled by this defense: Roehm essentially was relying on the good faith of a potential vendor to ensure compliance of Wal-Mart’s conflict-of-interest rules. My guess is that Wal-Mart’s bean counters would never have approved the Nobu dinner; by having the dinner billed back, the cost would likely have been buried in an invoice that Roehm herself might have had the authority to sign. Given that ad agencies typically mark up expenses, asking the advertising agency to bill back the dinner is fiscally irresponsible at a company that works on razor thin margins.
And then there are Roehm's “easily explainable” emails to her married subordinate Sean Womack. Remember those? Here's a refresher: "I think about us together all the time. Little moments like watching your face when you kiss me…" Roehm, who also is married, insists Womack is "like a brother to me," and denies the two were romantically involved. Maybe I’m old fashioned, but when I want to send my love to my sisters, I just mail a Hallmark card.
Finally, there is Roehm’s outrageous and totally unfounded claim that “perhaps some (at Wal-Mart) did not like following or taking the advice of a woman.” Let’s be honest: the only gender issue here is the double standard that Roehm is benefiting from. The media wouldn’t take seriously a male executive who in an email to a female subordinate pined for her kisses.
Fortunately for Roehm, the facts no longer matter with Sitrick as her PR bodyguard. Sitrick’s P.T. Barnum-esque "there's a sucker born every minute" approach to media relations has been unbelievably successful. The infomercial he got 60 Minutes to do articulating his campaign against hedge funds who shorted the stocks of his clients is unquestionably one of the greatest media placements of all time. Just wait until Sitrick unleashes his “truth squads” on Wal-Mart. Don’t be surprised if Roehm remerges as a selfless whistleblower in the spirit of Enron’s Sherron Watkins (Watkins wasn’t a whistleblower either but the media portrayed her as one).
Roehm will no doubt savor the coverage Sitrick orders up, but here is something she should consider: Eugene Melnyk, a controversial Sitrick client whose attacks on short sellers formed the basis of the 60 Minutes infomercial, in May disclosed that he received a so-called Wells notice from the Securities Exchange Commission, which signals the regulator intends to go after him. Fawning media coverage does not ensure legal success.
So here is my unsolicited PR advice to Roehm. Drop your lawsuit, admit and learn from your mistakes, and get on with your life. Some of our nation's most respected executives suffered the indignity of being fired or forced out of some very high profile jobs including Lee Iacocca, Sandy Weill, Jamie Dimon, and John Mack. They proved their mettle not by suing their former bosses, but going out and successfully competing against them.
Julie, trust me on this one – living well really is the best revenge.
Eric Starkman is President of Starkman & Associates, a full service public and investor relations firm based in New York City. Prior to a career in PR, he was a journalist with several major newspapers in the U.S. and Canada. The firm has a strong crisis communications practice, having worked with numerous organizations and high-profile individuals to manage and mitigate the reputational damage of real and perceived communications crises.
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I agree that getting involved in a public fistfight never benefits the supposed victim. Roehm may win a few points here and there but she's not really positioning herself for career longevity, given the facts of this case.
It can only get worse for her. Wal-Mart will survive, no doubt, but will she?
Cut your losses and get on with your life.
Excellent sumation... As I have argued many times on AdScam, this woman is making herself unemployable... Why would anyone hire this screeching maniac. Don't forget, she also supplied Draft/FCB with confidential Wal-Mart emails before they wer hired. And she and Sean were negotiating them selves an employment deal with Draft before hiring them. If anyone did hire her when this all blows over... They deserve everything that happnes to them. Cheers/George
...in developing countries where bribery and corruption are rampant.
What a load of nonsense. A word of advice, go get yourself a passport, work in a developing country and hold your breath for your first bribe. The only people that get bribed in developing countries are the crooks that actively seek them.
I don't know, if I was Julie Roehm's husband or Sean Womack's wife (he's married?) I'd be pretty pissed. You'd think they would have spousal issues to occupy them. Roehm makes herself like look an ass. Where is she getting the money to pay Sitrick? Everybody deserves a defense, right - if they can pay. Roehm is accomplishing something virtually impossible: she makes Wal-Mart look good.
Sean is married with kids. His wife discovered the emails from Julie and was so mad she passed them on to Wal-Mart. Hell hath no fury etc...
C'mon Amanda - you're publishing old news with no attitude... WHY? "dude, I just bought a Dell at Wal*Mart!"
George, mate, why aren't you and Amanda writing about Ms. New Jersey?